Reference

Legal framework that protects your account and withdrawals

Q: What happens if I want to close my account?

You can request account closure anytime by emailing legal@mei138.xyz or contacting live chat. We'll process the request within 48 hours, return any remaining balance to your registered payment method, and securely delete your data after seven years unless financial law requires longer storage.

Q: Can I dispute a withdrawal or game result?

Yes. Email legal@mei138.xyz with your account ID, game round ID or transaction reference, and a clear explanation of your concern. Our compliance team reviews disputes within 48 hours and provides a written decision, including next steps if you remain unsatisfied.

Q: What should I do if I suspect unauthorised access to my account?

Change your password immediately and email legal@mei138.xyz with details of the suspicious activity. We'll freeze your account pending investigation, review login history and transaction records, and restore your balance if fraud is confirmed. Contact us as soon as you notice anything unusual.

When you open an account with mei138, your funds, personal data and withdrawal requests are handled under clear legal terms designed for Indonesia players.

Account verification requiredSecure fund handlingClear withdrawal processData protection commitment

Explore the Lobby Read FAQ

How we handle account terms and payment compliance

mei138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account at mei138 is bound by our terms of service, which cover account creation, deposit and withdrawal rules, game conduct and dispute handling. Access and eligibility depends on local law. We require identity verification before your first withdrawal to comply with anti-money-laundering obligations and to

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protect your account from unauthorised access. Deposits via DANA, OVO, GoPay and QRIS are processed immediately once your account is verified. Withdrawals are processed within 24 hours, with fund receipt depending on your chosen payment method's settlement time. All account balances are held in a secure,
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segregated wallet that we audit regularly. When disputes arise between you and mei138, we follow a documented resolution process that allows you to escalate through our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach our legal and compliance team

We keep multiple contact channels open so you can raise account, payment or legal concerns directly. Support is available in English and Indonesian across email, live chat and phone during business hours. Our legal team responds to formal requests and disputes within two business days.

Team online

Live Chat

Open the chat window in your account lobby or at mei138.xyz. Response time is under 10 minutes during operating hours. Agents can verify your account status, explain withdrawal holds and escalate legal questions to our compliance officer.

Email Support

Send formal requests, disputes or data-access questions to [email protected]. Include your account ID and a clear description of your concern. We aim to respond within 48 hours with a full explanation or next steps.

Phone Support

Call our support line Monday–Friday, 09:00–17:00 Jakarta time, for urgent account or withdrawal issues. A compliance officer can clarify legal terms, explain verification delays or discuss payment method changes on the call.

DATA & SECURITY

How we protect your data, account and payment flow

Legal protection starts with how we handle your personal information. Your name, address, contact details and banking data are encrypted in transit and at rest, accessible only to authorised team members who…

Data Encryption

All personal data, banking information and account balances travel over TLS 1.2 or higher. We store data in encrypted databases with restricted access. Only your account owner and authorised compliance staff can view your payment history.

Account Verification

Before your first withdrawal, we verify your identity using government ID and proof of address. This step protects your account from takeover and ensures funds go to the correct person. Verification typically completes within 2–4 hours.

Session Security

Your session expires after 30 minutes of inactivity. Login from a new device triggers a one-time code sent to your registered email. If you spot unauthorised activity, contact support immediately and we'll freeze your account pending investigation.

Payment Method Verification

Withdrawals to DANA, OVO, GoPay or bank account require you to re-confirm the payment method on request. This double-check prevents accidental sends to old or copied account details.

Data Retention

We keep your account and transaction records for seven years to meet Indonesian financial reporting rules. After that period, records are securely deleted. You may request early deletion of non-essential personal data by emailing [email protected].

Right to Access

You can request a full copy of your personal data held by mei138, your account history and all withdrawal records at any time. Submit your request to [email protected] and we'll send a complete export within 14 days.

Frequently asked questions about account and legal rights

You can request account closure anytime by emailing [email protected] or contacting live chat. We'll process the request within 48 hours, return any remaining balance to your registered payment method, and securely delete your data after seven years unless financial law requires longer storage.

First-time verification usually completes within 2–4 hours after you upload your government ID and proof of address. Verification is required before you can withdraw funds. If we need clarification, we'll email you directly. Players in Bandung and across Indonesia experience the same timeline.

Yes. Email [email protected] with your account ID, game round ID or transaction reference, and a clear explanation of your concern. Our compliance team reviews disputes within 48 hours and provides a written decision, including next steps if you remain unsatisfied.

We collect your name, address, phone number, email, government ID and banking details to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties. It is encrypted and accessible only to authorised staff.

Deposits via DANA, OVO, GoPay and QRIS are final once accepted by your account. If you believe a deposit was processed in error, contact our support team with your transaction reference within 7 days. We investigate and reverse the charge where appropriate.

Log into your account, navigate to your wallet settings and add or update a payment method. You must verify ownership of the new method (DANA, OVO, GoPay or bank account) before we process a withdrawal to it. This protects your funds and prevents unauthorised transfers.

Change your password immediately and email [email protected] with details of the suspicious activity. We'll freeze your account pending investigation, review login history and transaction records, and restore your balance if fraud is confirmed. Contact us as soon as you notice anything unusual.

Legal framework that protects your account and withdrawals

Reach our legal and compliance team

Live Chat

Email Support

Phone Support

How we protect your data, account and payment flow

Data Encryption

Account Verification

Session Security

Payment Method Verification

Data Retention

Right to Access

Frequently asked questions about account and legal rights

01 What happens if I want to close my account?

02 How long does identity verification take?

03 Can I dispute a withdrawal or game result?

04 What personal data does mei138 collect and why?

05 What is your refund or chargeback policy?

06 How do I request a payment method change for withdrawals?

07 What should I do if I suspect unauthorised access to my account?

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