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Your Privacy Matters in Every Login

We built mei138 around your account security and data privacy from day one.

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mei138 Your Privacy Matters in Every Login
REACH OUR PRIVACY TEAM

Contact Us About Your Data

You have the right to ask questions about what data we hold, how we use it, and how to update or remove it. Our privacy team responds to inquiries across multiple channels during your local business hours. Whether you're submitting a data request, reporting a security concern, or asking how long we keep your withdrawal history, we keep the process straightforward and document every step.

Team online

Email Support

Send privacy requests to our data team at [email protected]. We reply within 48 hours with clarification on your account data, retention timelines and deletion options.

Live Chat

Open the help widget in your account lobby. Our support staff can walk you through privacy settings, explain cookie use, and help you request data exports or corrections in real time.

Account Settings

Visit your profile page under Security to review connected devices, active sessions, and your data permissions. You can revoke access or request a full data archive directly from that panel.

DATA & SECURITY PRACTICE

How We Earn Your Trust Daily

Privacy is not a checkbox for us — it runs through every system. Your DANA, OVO, GoPay or QRIS deposits are tokenized before storage, meaning we never hold full payment card numbers.

Payment Encryption

DANA, OVO, GoPay and QRIS transactions use TLS 1.2 encryption in transit and AES-256 at rest. We never store full payment credentials; token IDs replace sensitive data in our database.

Session Management

Your lobby session expires after 30 minutes of no activity. When you log in from a new device or location, we send a verification code to your registered email before granting access.

Withdrawal Verification

Every withdrawal request requires re-entry of your password and a one-time code sent to your phone. This two-step check prevents unauthorised payouts even if your password is compromised.

Audit Trail

Login history, deposit records, game activity and withdrawal requests are logged and timestamped. You can download a complete personal data report from your account settings at any time.

Retention Rules

We keep transaction history for seven years where local law requires, session logs for 90 days, and gameplay data for three years. Account deletion removes personal identifiers but retains anonymised statistical records.

Breach Response

If we detect unauthorised access to your account or payment information, we notify you immediately via email and phone. We freeze affected accounts and guide you through a full password reset.

Your Rights and Our Obligations

Most privacy questions fall into a few clear categories — what we collect, how long we keep it, who can see it, and how you take control. We've answered the ones we hear most often from players across Indonesia. If your question isn't here, our privacy team at [email protected] will answer within 48 hours.

We collect your name, email address, phone number, date of birth, and residential address for identity verification. We also capture your chosen username and password. When you deposit via DANA, OVO, GoPay or QRIS, we record transaction amounts, timestamps and payment method type — but not full card details.

Active account records stay on file as long as your account exists. If you request account deletion, we remove personal identifiers within 30 days. Transaction history for deposits and withdrawals is retained for seven years where local law requires; gameplay data is kept for three years for dispute resolution.

Yes. Go to your account settings, select Security, and click 'Request Personal Data Export'. We compile your complete profile — account details, transaction history, login activity, game sessions and communication records — into a downloadable file within five business days.

Only authorised support staff and fraud-prevention teams see your data, and only when needed to process withdrawals, verify your identity, or investigate suspicious activity. Your payment card details are masked; support staff see only the last four digits and card type. All staff sign confidentiality agreements.

We use cookies to keep you logged in, remember your preferences, and measure lobby usage. Essential cookies are required; analytical cookies are optional. You can disable non-essential cookies in your browser settings without losing account access, though some features like saved game favourites may not work.

Email [email protected] or use live chat to report any concern. Our security team investigates within 24 hours. For data breaches or unauthorised access, we notify you immediately, freeze the affected account, and walk you through a full password reset at no cost.

You can update your email, phone and address directly in account settings. For deletion requests — such as removing old payment methods or historical game logs — contact our privacy team at [email protected]. We process deletion requests within 30 days where local law permits.

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