Reference

Terms & Conditions That Govern Your mei138 Account

Every action you take on mei138 — from opening your account and making deposits via DANA, OVO, GoPay or QRIS, to accessing Live Roulette tables and Crazy Time…

Account Eligibility RulesDANA, OVO, GoPay & QRIS Payment TermsWithdrawal Verification PolicyAccount Suspension ConditionsJurisdiction: depends on local law
mei138 Terms & Conditions That Govern Your mei138 Account
TERMS CONTACT CHANNELS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe a term has been applied incorrectly to your account, our compliance-aware support team is available around the clock. Raise a formal query through live chat, email or Telegram and we will respond with a written explanation referencing the specific clause in question. All terms-related queries are logged and tracked to resolution.

Team online

Live Chat — 24 Hours

Open a live chat session directly from your account dashboard at any hour. Our team references the exact clause number when addressing your Terms & Conditions query, so you receive a precise, documented answer rather than a generic reply.

Email Support

Send a detailed written query to our support address and receive a formal written response within 24 hours. Email is the recommended channel when you need a documented record of any terms clarification for your own reference.

Telegram — Quick Escalation

Connect via our official Telegram channel for faster escalation of urgent terms disputes. Provide your account ID and the clause number in question; our compliance team picks up active Telegram threads within two hours during standard hours.

ACCOUNT RIGHTS & OBLIGATIONS

Six Key Commitments Inside These Terms

These Terms & Conditions are structured around six operational areas that directly affect your account experience on mei138.

Data Handling

We collect only the account information required to verify identity and process DANA, OVO, GoPay and QRIS transactions. Your data is never sold to third parties and is stored using encrypted protocols as described in clause 7 of these terms.

Cookie Policy

Our cookie usage is limited to session management, fraud prevention and lobby performance optimisation for games like Crazy Time and Rocket Crash. You may adjust cookie preferences at any time through your browser settings without losing account access.

Account Security Rules

You are solely responsible for keeping your account credentials confidential. If you suspect unauthorised access, contact us immediately via live chat. We will freeze the account within minutes of a verified security report and investigate under clause 8.

Data Retention Period

Account and transaction records are retained for a minimum of five years following account closure, in line with financial record-keeping standards. You may request a summary of retained data at any time by submitting a written request through our email channel.

Who to Contact for Changes

All requests to amend account details — including linked payment methods such as switching from OVO to GoPay — must be submitted through live chat or email with supporting identity verification. Unauthorised third-party changes are refused under clause 6.

How to Request Term Reviews

If you disagree with how a specific clause has been applied to your account, submit a formal review request via email within 30 days of the disputed action. We will provide a written ruling referencing the applicable clause within five business days.

Your Questions About These Terms, Answered

These are the questions we receive most often about how our Terms & Conditions work in practice. Each answer references the relevant clause or process so you know exactly where to look in the full document for more detail.

Yes. Every transaction processed through DANA, OVO, GoPay or QRIS is subject to these terms. Clause 4 covers deposit rules and clause 5 details withdrawal conditions for each local payment rail available on mei138.

We aim to provide at least seven days notice before material changes take effect. Minor clarifications may be published immediately. Continued use of your account after any update signals your acceptance of the revised terms as posted at mei138.xyz/terms-conditions/.

Depending on the severity, we may issue a warning, temporarily restrict access or permanently close your account under clause 9. You will receive a written explanation citing the specific breach before any permanent action is finalised on our side.

Submit a written data request through our email support channel with your account ID. We aim to deliver a summary of retained data within 14 business days as outlined in our data handling commitment under clause 7 of these terms.

Access to specific game rooms, including Fish Hunter and Crazy Time, depends on local law applicable to your location. If a title is unavailable in your region, it will not appear in your lobby, in line with clause 3 of these terms.

Liability for failed or delayed OVO transactions is allocated in clause 5.3. If the failure originates on our side, we aim to resolve it within 24 hours. If the delay is on the payment provider's side, we assist in raising the dispute on your behalf.

You have 30 days from the date of the disputed action to submit a formal review request via email. We will respond with a written clause-referenced ruling within five business days of receiving your complete submission and account details.